Introduction

In order to open and maintain customer accounts, we obtain and hold personal information. This statements outlines how we manage such information to ensure we meet our obligations to respect our customers’ privacy and that all information remains confidential. We are bound by the terms of the Data Protection Act (1998).

What sort of information do we need and why?

In the course of opening an account for you, we need to collect information to enable us to establish your identity and the appropriateness of our products to your circumstances. To do this, we will request your name, address, date of birth, contact details, income and savings. We may ask for additional information such as, but not limited to, trading statements and employment details.

We will request this information from you through our application forms, and also use our own records and information from other sources where applicable.

This information helps us fulfil our regulatory requirements. If you choose not to provide some information, this may mean that we cannot provide you with the service you have requested.

We keep the information as up to date as possible, and will change any details, such as your address, promptly when you inform us that they have changed.

How will this information be used?

The primary purpose for obtaining this information is to establish an account for you. You confirm that you are informed and accept that while you have an account, we may also use your personal data for identification verification and for Anti-Money Laundering and Countering terrorist financing purposes, to enhance the service offered to you and to our customers in general, to review your ongoing needs and to provide you with information which we believe may be relevant to you.

We will require any organisation to whom we disclose your information or who may obtain it on our behalf to ensure its confidentiality, and to handle it in accordance with the Data Protection Act (1998).

How we store your confidential information?

Your information will be held on our secure computer systems and paper files. We have in place systems and procedures to prevent unauthorised access, improper modification or disclosure, misuse or loss of information.

We need to hold your information for some time after you have given it to us, even if we no longer have a relationship with you. Once we consider that your information is no longer needed, we will destroy it.

Your right to check what information we hold

In accordance with the Data Protection Act, you may request a copy of the personal information we hold about you. You may also ask us to amend any factual inaccuracies. To request information, we will need to verify your identity. We may charge a fee to cover the cost of this verification and for providing this copy.

Upon receiving a request from you and upon the receipt of the applicable fee, we will acknowledge your request and respond to you within 40 days.

Complaints

If you consider that we have breached our obligations under the Data Protection Act or this policy, or have otherwise failed to respect your confidentiality, you can complain to us by using the contact details below.

If you are not satisfied with our response to any complaint, you should request the permission of our information manager on +44 7459 535029.

Contact Details

If you want to:

Contact Heritage Trust Bank.

Phone: +44 7459 535029
Email: [email protected]
Address: Heritage Trust Bank
Heupl 5/6 9020 Klagenfurt am
Worthersee, Austria

Cookies on Heritage Trust

Cookies are small pieces of text stored on your computer when you visit a website.

They are not programs and cannot be executed as code or deliver viruses – instead, cookies act more like a passport, which the site checks and updates whenever you visit.

Almost every site on the internet uses cookies and their functions include:

By using our services, you give your consent to us or our partners to put a cookie file on your computer or mobile device.

If you block cookies, you will not be able to use all the features on our website and trading platform. You can also delete cookies already stored on your computer. Again, doing this may have a negative impact on the usability of our Services.

In addition, we use “Google Analytics” to analyse the use of our website. “Google Analytics” generates statistical and other information about website use by means of cookies on users' computers. The information generated in relation to our website is used to create reports about the use of the website. “Google” will store this information. “Google's privacy policy” is available at: http://www.google.com/privacypolicy.php.